Refund Policy

Last updated: July 2, 2026

FiddleDawdle, operated by Waters Technology Group, sells digital music downloads and artist memberships. Because these are digital goods delivered immediately, our refund policy is as follows.

1. Digital track purchases

Track purchases are non-refundable once the download has been made available, because the content is delivered instantly and cannot be returned. We will, however, issue a refund or replacement if:

• the file is corrupted, will not download, or is materially not as described; or
• you were charged more than once for the same purchase; or
• the purchase was clearly unauthorized or fraudulent.

2. Memberships

Artist memberships are recurring subscriptions. You can cancel at any time, and cancellation stops future renewals; you keep access through the end of the period you already paid for. We generally do not refund partial or already-elapsed membership periods, except where required by law.

3. How to request a refund

Email support@fiddledawdle.com within 14 days of the charge, including your account email and the order or transaction details. We aim to respond within a few business days. Approved refunds are returned to your original payment method through Stripe and may take several business days to appear.

4. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your account being suspended while the dispute is investigated.

5. Seller earnings

When a refund is issued on a sale, the corresponding artist or label earnings for that sale are reversed accordingly.

6. Contact

Any questions about refunds? Email support@fiddledawdle.com.